Grail Builds

Legal

Privacy Policy

How Grail Builds handles the information you share with us through the website, the contact form, and our text and email communications.

Effective May 14, 2026

1. Introduction

This Privacy Policy describes how Grail Builds ("we", "us", "our") collects, uses, and protects information when you visit our website, use our contact form, or communicate with us by email or text message.

2. Information we collect

We collect information you provide directly to us, including:

  • Your name, company, email address, and phone number when you submit our contact form
  • Project location, project type, and any details you share about your project
  • Records of communications with you (emails, text messages, phone calls)

We also collect limited information automatically when you visit the site (IP address, browser type, pages viewed, referring site) for analytics and to improve the site.

3. How we use your information

We use the information we collect to:

  • Respond to your inquiries and quote requests
  • Provide and follow up on project services
  • Send you updates about projects we are working on for you
  • Send marketing or promotional text messages, only if you have opted in
  • Improve our website and services
  • Comply with legal obligations

4. SMS & text message communications

If you provide your mobile phone number through our contact form, on a quote request, or by replying to one of our messages, you may receive text messages from Grail Builds. By providing your phone number and opting in, you expressly consent to receive text messages from Grail Builds at the number provided, including messages sent by automated systems.

Types of messages: project quotes, scheduling updates, follow-ups on active inquiries, and occasional service announcements.

Message frequency varies. You may receive an occasional message in response to a request, or periodic project updates during an active engagement.

Message and data rates may apply, depending on your mobile carrier and plan.

To stop receiving text messages from us at any time, reply STOP to any message. You will receive a single confirmation message and then no further messages from us.

For help, reply HELP to any message, or contact us at hello@grailbuilds.com.

Your phone number and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or lease your mobile phone number to anyone.

Carriers are not liable for delayed or undelivered messages.

5. Cookies and tracking

Our website uses standard cookies and analytics tools to understand how visitors use the site. You can disable cookies through your browser settings, though some site features may not work properly if you do.

6. How we share information

We do not sell your personal information. We share information only in limited circumstances:

  • With service providers who help us operate our business (email, hosting, SMS platform) under confidentiality terms
  • To comply with legal obligations, court orders, or law enforcement requests
  • To protect the rights, property, or safety of Grail Builds, our clients, or the public

We do not share your mobile phone number, your SMS opt-in status, or the content of text communications with any third party for marketing purposes.

7. Data security

We use reasonable administrative, technical, and physical safeguards to protect the information you provide to us. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your rights and choices

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of marketing communications (email and SMS) at any time
  • Request that we not share your information with certain third parties

To exercise any of these rights, contact us at hello@grailbuilds.com.

9. Children’s privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the effective date above. We encourage you to review this policy periodically.

11. Contact us

If you have questions about this Privacy Policy or our data practices, contact us:

Grail Builds
Email: hello@grailbuilds.com
Phone: (312) 555-0142
Office: Chicagoland